Streamline & Automate Business Processes for Competitive Advantage
Situation
A large process outsourcing service provider was challenged in delivering consistent and competitive transitions, which are essential for enabling transformation and differentiation in the market. Existing transition methods and tools were not being adopted uniformly, leading to inefficiencies and higher costs.
Project
To address these challenges, JCY Advisors initiated a comprehensive project to modernize and standardize its client’s transition methods and tools.
The project aimed to enhance the adoption of new methods and tools, streamline processes, and improve overall transition performance.
Conducted an end-to-end review of existing approaches, and, in partnership with SMEs, designed a consolidated, lean process playbook to ensure consistency and effectiveness.
Created a suite of online training courses and reference documentation to support transition managers.
Identified specialized tools to automate and expedite Knowledge Capture/Knowledge Transfer (KC/KT), program management, and process design and visualization .
Established productivity and price benchmarks and recommended standards for transition pricing.
Results
The project, including the adoption of new methods and tools, set the stage for better transition outcomes, reduced costs, and enhanced competitiveness.
Streamlined process expected to deliver >10% cost reduction within first quarter, and an incremental >25% improvement in the following quarter.
Greater consistency and effectiveness in transition processes leading to 30% faster time-to-value .
New standards and automation tools made transitions more competitive and compelling, and provide a better customer experience.